At Listen to Your Team our clients come from a wide cross section of industries with varying team numbers and structures. Whilst diverse our clients have one thing in common, they all understand the substantial benefits of employee engagement and see the value in working with professional experts to achieve this.
I am passionate about helping businesses develop their engagement strategies to help them grow and reach their full business potential.
I have seen the benefits of employee engagement both as an external consultant and my own personal career.
I have vast experience working in people change, both as a change leader in a corporate environment to providing business consultancy support to smaller companies. I therefore understand the challenges leaders face whilst appreciating how change can affect teams.
Businesses ask me to review their business from an external perspective as owners are often too close to the detail to see their full business potential. What surprises me is what many businesses oversee is …. they already have many of the answers right there, working for them right now!
Team members hold the key to so many questions businesses want to know. How do we provide a better service? How can we be more efficient? How can I get my team to work better together?
As part of my work in employee engagement I have researched and used different measurement methods to ensure businesses get the best results. I have learned that whilst there are many solutions available, there are very few that offer a fully bespoke end to end package aimed at the non-corporate market.
We are different! Listen To Your Team has been created to provide businesses with 25 or more employees with the technology, expert support and bespoke tools to ask, listen and effectively respond to their team.
Director Kaye Massey
“Really valued Kaye’s expertise and knowledge around colleague engagement during our recent launch of our colleague survey.
Kaye ensured the project was seamless from end to end and really got to know our business, which other engagement surveys and tools often fail to do.
Kaye’s passion to understand what shapes us and makes us tick ensured that the questions we posed were fit for purpose and right for us. The comms plan Kaye put together fit really nicely too and the survey itself ran without any glitches and was accessible to all our colleagues.
The results were also presented in a way that was easy to follow and track progress against. I would 100% recommend Kaye and Listen to Your Team!”
Acacia Training
“My experience of working with Kaye on our first engagement survey has surpassed all expectations I had. She is genuine, warm and passionate about what she does – acting as a bridge between the business and our employees, enabling them to have a voice and for us to understand in depth our engagement needs.
I met with numerous engagement providers before speaking to Kaye. After an initial chat about the service she could provide, I knew that Kaye was right for our business – her approach, communication style and desire to get to know us to deliver a bespoke survey rather than an off the shelf offering made her stand out. I also like that Kaye isn’t all about data but striking a balance with qualitative feedback and highlighting key trends/ themes. Something that a purely analytical based approach would overlook.
From design through to launch, Kaye was consistently there to guide us through each key milestone. The survey ran exactly to the project timeline that was mapped and all communication tools were provided. This resulted in a response rate of 89% which we never imagined we could achieve.
The survey results and Kaye’s recommendations have enabled the business to identify quick wins and start to formulate an engagement strategy to help retain our staff and drive overall business performance. I would have no hesitation in recommending Kaye, a dedicated engagement specialist who will help you to listen to your team and just as importantly, to respond.
Kaye, it’s been an absolute pleasure to work with you. I’m already looking forward to working with you again on our follow up survey next year and reviewing our progress against the opportunities that you have helped us to identify.”
Timberwise Ltd
Having just completed our first external Employee Engagement Survey, I would strongly recommend working with Kaye Massey from Listen To Your Team.
We decided to use a survey provider as we felt that using an external company the team would have the trust that the survey would be totally anonymous with the hope that staff would be more confident to participate. This worked extremely well for our company as we received at 92% response rate and I know from past experience trying to do this myself would not have been anywhere near as successful as using a provider. I personally found it extremely hard work and difficult to manage internally, the feedback I received would have only reflected a small minority, however the 92% received from Listen To Your Team is a great representation of the views and opinions of our team.
From design consultation to producing a bespoke survey tailored towards our business and the delivery of the results to the Leadership team Kaye was with me every step of the way and nothing was too much trouble. Kaye was extremely knowledgeable, supportive and flexible with her approach, this really helped get our survey off the ground.
The survey itself was user friendly for the team using relevant terminology for our business so that the staff could relate, the results were as simplified as they could be to ensure understanding and we were also offered some practical suggestions for improvements.
All in all, the service was superb, the cost very reasonable and we most definitely will be engaging with Listen To Your Team in the future, we have already signed up for the next three years!
We are now very much looking forward to working with our staff and making some improvements that this survey has allowed us to identify in our business.
Walsall Security Printers Ltd
DPC worked with Listen to Your Team to deliver our first employee engagement survey. Our team, had doubled over the past few years and the age profile ranged from 16 to over 60. Quality engagement with such a large team was becoming challenging.
Kaye was patient and very skilled at helping us to pinpoint key issues and identify our objectives. Her expertise lies in her ability to nurture positive change within a business through the use of perfectly posed survey questions.
The survey helped us to better understand what is important to our team and how to provide them with the things they value. We are slowly working towards achieving these objectives and look forward to working with Kaye to ensure that we continue to listen to our team.
“Having just completed our first Employee Engagement Survey with Kaye from Listen to Your Team I can’t praise her enough. She guided us through the process and ensured that at each step everything was tailored to our needs.
The survey response rate was a massive 91% which we would never have achieved without Kaye’s advice and support.
Given the above we have secured Listen to Your Team to help us with our survey’s for the next 3 years. If you are looking for help with any aspect of employee engagement then we would recommend Listen to Your Team.”
As a business Joseph Heler Limited realised that we could gain an awful lot from better engagement with our employees and so I researched some Companies who could support me to conduct an Employee Engagement Survey.
Having whittled the choices down to a couple I met with Kaye from Listen to your Team and was immediately impressed by her enthusiasm, knowledge and the passion she has for all things related to Employee Engagement. Having met with Kaye it was an easy decision to choose her and her business to support us in conducting the Survey.
From the launch of the Survey to the meeting where she presented the results to the Board it was a faultless execution made so much easier by her willingness to go above and beyond the commitment she had made.
I would highly recommend Kaye (Listen to your Team) to any Company thinking of pursuing a programme of improved Employee Engagement. Our experience has been so positive that we have already signed up for our repeat Survey for 2019.
“The project has brought the workforce back to working together more as a team again, which can only help future business with customers”.
“Working with Listen to Your Team has helped us to understand how our team feel about working for us, which has resulted in us making some extremely positive changes within our business.
The survey has helped our team to effectively communicate their thoughts and feelings to enable us to make a real impact on engagement from within the team. Being able to compare our results with last year means we can check our actions are continuing to improve our culture, plan future changes and ensure Bee Active is a place that really values it’s employees.”